Quality and Systems Coordinator - Family Services

Job Title: Quality and Systems Coordinator - Family Services
Contract Type: Permanent
Location: Sunshine, Victoria
Industry: Social Work
Salary: pro rata + super + salary packaging
Start Date: ASAP
Reference: TWPB542_1605052438
Contact Name: Permanent Team
Contact Email:
Job Published: Nov 11, 2020

Job Description

Tradewind Australia is the leading recruitment service in the social and community sectors working with organisations to source dedicated professionals that lead and strengthen service delivery to vulnerable communities.


We are currently working in partnership with Baptcare, a purpose-driven and faith-based organisation working across Victoria, Tasmania and South Australia providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Baptcare is committed to child safety.


Baptcare FACS highly values the work-life balance of all staff and working flexibility is deeply embedded into our culture. We offer flexibility of where you work, balanced with deliverables required for the role and Baptcare's duty of care, as well as maintaining the relationship between you and the various program areas. The position offers a flexible work model that encompasses the opportunity to work with clients in the community, work from home and from Baptcare Hubs.


Working with Family and Children's Services, the Quality and Systems Coordinator is responsible for the efficient and effective coordination and implementation of Quality Management Systems and Quality Improvement activities in Victoria. The Quality and Systems Coordinator will support all Victoria workgroups to maintain quality improvement plans aiming to maximise the outcomes for our clients.

The Quality and Systems Coordinator will undertake responsibilities in coordinating, planning, implementing, measuring, and monitoring current and new approaches design to maintain and improve mandatory compliances as per quality standard (i.e. Human Service Standards). The Quality and Systems Coordinator will advise and assist Baptcare to provide Quality Management and will provide leadership throughout the business for the integration and monitoring of quality improvement activities through effective planning, negotiation, implementation and evaluation processes.

Skills and experience required:

  1. Understanding of quality accreditation standards and relevant legislation governing the industry and the specific area of work including:
    • Children, Youth and Families Act 2005 (Vic)
    • Children, Young Persons and their Families Act 1997
    • Disability Act 2006 (Vic)
    • Child Safe Standards
    • PIP Act 2004
    • Out of Home Care Requirements
    • The Family Violence Multi-Agency Risk Assessment and Management Framework, and
    • Work Health and Safety requirements, and other key legislative reforms.
  2. Demonstrated experience in quality and the development, implementation and review of quality management systems, including the development of procedures and work instructions, and the auditing of systems and processes.
  3. Good interpersonal skills, including the ability to influence staff to drive compliance and innovation.
  4. Proven analytical and problem-solving skills.
  5. Strong systems orientation.
  6. Personal qualities of efficiency, integrity, flexibility and a strong value of customer service.

Qualifications required:

Diploma or Tertiary qualification in a discipline relevant to Quality, Business Administration, Business Management or Human Services delivery with at least 5 years' experience in a similar role, alternatively qualified by extensive work experience (greater than 10 years). Certificate IV in Training and Assessment would be highly regarded.

Experience working within social, community or health service provision is essential to be considered for this position.

Baptcare offers an award based package with working from home options and flexible arrangements.

Apply today or for a confidential chat, call David Rogers at Tradewind Australia on 03 9088 7025.

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