Job Description
About the role
This is a hands-on leadership role where you'll combine frontline practice expertise with team coaching, operational oversight, and performance support. You will lead the team's approach to quality, safety, client voice, and outcome achievement-while building strong partnerships across the sector.
Key responsibilities
In this role, you will:
- Manage and track intake/waitlists, maintain referral pathways, and support delivery against annual client targets
- Lead direct intervention on high-risk acute cases, applying strong risk management and decision-making
- Ensure consistent use and completion of our clients Narrative Assessment Tools, embedding client voice in assessment
- Coach and develop staff to deliver client empowerment interventions and record practice using the organisations Coaching App
- Build weekly dashboards and operational systems to track throughput and outcomes (e.g., consent rates, home visits, caseload benchmarks, client outcomes)
- Implement individual development plans, in-field coaching and performance support to lift practice quality and consistency
- Drive a feedback-informed culture using brief wellbeing measurement tools (Session Rating Scale / Outcome Rating Scale)
- Complete monthly management requirements for direct reports (feedback, supervision, performance & coaching)
What you'll bring
You'll ideally meet one of the following:
- Bachelor's degree in a relevant social services field + 4+ years case management experience (family support, child protection, youth, housing, or similar), or
- Diploma in a relevant community/services field + 6+ years case management experience in a similar setting
You will also have:
- Strong applied understanding of child safety and social work/theoretical frameworks, and the ability to guide staff practice
- Working knowledge of relevant legislation (child protection, housing, etc.) and ability to coach teams on compliance requirements
- Proven people leadership capability (workflow direction, quality assurance, culture building, forward planning)
- Confidence engaging stakeholders (Child Safety, schools, hospitals, community services) and influencing outcomes
- Ability to connect clients into wrap-around supports across programs and partner services
- Strong problem-solving skills within a safety-first, risk-managed framework
Mandatory requirements
- National Police Check
- Current Working with Children Check (Blue Card) or ability to obtain
- Driver's licence
- Evidence of work rights in Australia
- Willingness to travel regularly for community-based work
Benefits of the role?
- Competitive base salary + super + salary packaging (boosts take-home pay)
- Work for a leading Aboriginal and Torres Strait Islander community-controlled organisation
- Join a supportive, purpose-driven team making a difference for vulnerable young people and families
How to apply
Apply now with your CV and brief cover letter - In addition I have a full detailed PD available
