Heather Catterall

Team Lead - Child and Family Services

Tell us about your role.

I lead a team of recruitment consultants specialising in the child and family services spaces. We work with non-profit community organisations to find direct services professionals in temp and permanent capacities.

Tell us about your career to date.

I began with Tradewind in 2018 as a Junior Consultant in the Family Services team. At university, I studied Social Science and International Relations, so working with non-profit community organisations was something I always envisioned. I had never worked in recruitment before, but I loved it straight away!

Which of Tradewind's Core Values resonates with you the most and why? 

Invest in relationships - to be truly successful in recruitment, you need to invest in all relationships - with candidates, clients, and colleagues. There are a lot of recruitment agencies out there that our clients and candidates can choose from; by investing in those relationships, showing you care and understanding what they need, you are setting yourself apart and ultimately getting a better result for everyone involved.

How do you stay ahead of the curve?

Recruitment isn't just sales, it's customer service.

The best piece of advice I've ever been given is...

You miss 100% of the opportunities you don't take, so give it a go.