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Case Manager- Homelessness Support

Job Title: Case Manager- Homelessness Support
Contract Type: Permanent
Location: Brisbane CBD, Queensland, Australia
Industry: Social Work
Salary: AU$39.05 - AU$78.10 per hour + salary packaging and penalty rates
Start Date: ASAP
Reference: BBBH329657_1745382216
Contact Name: Melissa Jacquier
Contact Email: melissa.jacquier@twrecruitment.com.au
Job Published: Apr 23, 2025

Job Description

This full time position is hands-on, meaningful, and focused on empowering people to overcome barriers, secure safe housing, and build brighter futures. Provide compassionate, end-to-end case management for individuals and families facing homelessness or at risk of losing their home.

With an interesting/flexible roster of 10 hour shifts:

Managing 8-10 cases over 4 days on, 3 days off/ 1 month of week days / 1 month of weekends

Hourly base rate = $39.05 + penalty rates, salary sacrifice, and 5 weeks of annual leave (with leave loading)

Conveniently located in Brisbane CBD

Minimum salary $77,000, with penalties across the flexible roster

Your Key Responsibilities:

  • Manage the full client journey from intake to exit with empathy and professionalism
  • Deliver holistic case management, advocacy, and referral services using Specialist Homelessness databases
  • Provide practical support to clients facing complex challenges
  • Work closely with community stakeholders to secure safe and sustainable accommodation for clients
  • Empower clients to build the skills needed to sustain current and future tenancies

What You'll Bring:

✔ Minimum of Cert III in Community Services (or related field)
✔ Experience in the homelessness or community services sector
✔ Knowledge of legislation and best practices relating to homelessness support
✔ Case management and advocacy skills
✔ Ability to work independently and as part of a collaborative team
✔ Excellent time management, interpersonal, and communication skills
✔ Respectful, compassionate approach to supporting individuals facing hardship
✔ Ability to uphold client confidentiality and professional boundaries

Blue Card, Police check and Australian drivers licence required

If you are looking for a full time, permanent position with a well-known not for profit organisation, with career progression and professional development- then you have found your perfect role!

Please contact Melissa.Jacquier@twrecruitment.com.au for further information, or apply online now!