Peer Support workers & Peer Support Lead

Job Title: Peer Support workers & Peer Support Lead
Contract Type: Permanent
Location: South Morang
Industry: Social Work
Salary: AU$71000 - AU$93000 per annum + Super
Start Date: ASAP
Reference: BBBH323313_1706488921
Contact Name: Mental Health
Contact Email:
Job Published: Jan 29, 2024

Job Description

Primary Responsibilities, Duties, and Accountabilities:

  • Utilise personal lived experience, knowledge, skills, and abilities to engage with clients, establishing respectful and professional relationships while maintaining clear worker/consumer boundaries.
  • Provide support through various means, including outreach and centre-based activities, and actively seek to understand client's interests, connections with family and friends, and assist in building their capacity to be part of the community.
  • Offer emotional support by sharing constructive lessons from personal experiences, serving as a source of hope for recovery.
  • Apply a strength-based, recovery-oriented approach in working with clients and facilitate discussions on problem-solving strategies, reflecting on both helpful and unhelpful behaviours.
  • Provide social validation support by offering constructive feedback on clients social interactions.
  • Collaborate as part of a team to assist consumers in engaging with the Mental Health & Wellbeing Service Model, involving collaborative support and care planning.
  • Participate fully as a team member by cooperating closely with a multi-disciplinary team, engaging in reflective practice, and actively contributing to team huddles, decision-making processes, service planning sessions, supervision, and staff development activities.
  • Engage with the supervisor in probation assessments, bi-annual performance reviews, regular supervision, and training and development plans.
  • Contribute to the development of best practices by informing policies and project submissions based on personal experiences of mental illness.
  • Contribute to regular evaluations of service effectiveness in consultation with consumers and carers.

Organisational Accountabilities:

  • Adhere to the National Code of Ethics and policies, including privacy, confidentiality, and records management.
  • Follow safe work practices, comply with the National Occupational Health and Safety management processes, and report and manage risks in accordance with the organisations policies.
  • Proactively work towards achieving individual and team goals while demonstrating core competencies and values.
  • Actively engage in professional development opportunities and embrace learning opportunities.
  • Promote and contribute to quality improvement processes within the assigned responsibilities and across the organisation.
  • Commitment to promoting a diverse and inclusive environment for all staff, consumers, and carers.
  • Undertake any reasonable tasks as directed in addition to the position description accountabilities.
  • Record management: Ensure compliance with policies and procedures for records management, including the accurate and up-to-date retention of hardcopy and/or electronic records.

About you:

  • Lived experience of mental illness, mental health crisis or caring for someone living with a mental illness and demonstrated experience of recovery.
  • Experience of the public or private mental health system
  • Computer literacy
  • Strong written and verbal communication skills
  • Demonstrates an interest and understanding of others and ability to relate to people at all levels.
  • Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations in a diplomatic manner.
  • Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
  • Mental Health Qualification: It is a requirement of the Peer Support Worker position that you hold, and provide evidence of, a Mental Health (or equivalent Human Services, Community Services) qualification of Certificate IV level or above, or complete such a qualification within 2 years of your commencement of employment.
  • All staff are required to adhere to the organisations immunisation and vaccination policy directives to minimise the risk of vaccine preventable diseases to protect workers, other employees, consumers, and visitors.
  • A valid and current Australian Driver License and access to personal vehicle
  • A valid and current Working with Children Check
  • A valid and current Police Check

To apply, follow the link provided or apply on our website

Alternatively, email your resume to

For any queries regarding the position or application process, contact the Mental Health Team on 03 9081 0559.

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