Job Description
Case Manager / House Manager role within a Not for profit organisation in Townsville
Are you passionate about making a difference in the lives of the young people in your community?
Do you value building a team to provide this service to vulnerable young people in out of home care?
Our client is looking for suitable candidates for this key frontline management position to oversee one residential program and manage a team of Residential Youth Workers.
About the Role:
- Permanent leadership role based in Townsville
- Full-time role, Monday to Friday roster
- Relocation assistance for eligible candidates
- Career and professional development and training opportunities available
- Salary base $93,858 per annum + super
- Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
- Skilled leadership and supportive team environment
Key responsibilities of the House Manager:
- Manage and oversee the day to day running of the program
- Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment.
- Ensure the program adheres to all reporting and documentation requirements
- Write Safety Plans and contribute to Positive Behaviour Support Plans
- Attend critical appointments with young people and facilitate/attend relevant meetings.
- Manage positive relationships with all stakeholders
- Complete rosters that reflect smart rostering and industrial compliance
- Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans
- Contribute to efficient and comprehensive on boarding, induction and training of new staff
- Provide leadership and management to all staff including supervision and development
Requirements for the role:
- A relevant tertiary qualification, Diploma level or higher
- Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
- Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes
- Experience working in a leadership position in a similar field
- Knowledge of relevant legislation and best practices
- Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively
- Exceptional time management and prioritisation skills
- Demonstrated experience in maintaining program compliance
- Passion for working in a residential care setting
- A continuous learning mindset
Must hold or be willing to obtain if successful:
- Valid Queensland driver's license with no restrictions
- QLD Working with Children Check (Paid Blue Card)
- Licensed Care Suitability Check (LCS2)
- National Crime Check
We look forward to receving your application.
