Job Description
Tenancy Advocate:
Ipswich | Full time | SCHADS 4 + neg.
We are seeking a dedicated and skilled professional to provide expert tenancy advice, advocacy, and support to individuals navigating Queensland's rental system. This is a role that makes a meaningful impact in preventing homelessness and ensuring tenants understand and exercise their rights.
About the Role
As a Tenancy Advocate, you will:
- Provide information, guidance, and advocacy to tenants under the Residential Tenancies and Rooming Accommodation Act 2008.
- Support tenants with dispute resolution processes, including the Residential Tenancies Authority (RTA) and Queensland Civil and Administrative Tribunal (QCAT).
- Connect individuals at risk of homelessness with appropriate government, community, and emergency housing services.
- Maintain accurate client records and contribute to program reporting and review.
- Collaborate with a supportive team and external stakeholders, building capacity for self-advocacy and positive tenancy outcomes.
What We're Looking For
You will bring:
- Experience in tenancy advocacy, housing, homelessness services, or related areas.
- Strong communication, problem-solving, and negotiation skills.
- The ability to work calmly and respectfully with people experiencing complex challenges.
- Knowledge of tenancy law (Residential Tenancies and Rooming Accommodation Act 2008) and experience with QCAT processes (highly regarded).
- Commitment to professional boundaries, ethics, and continuous development.
Qualifications & Requirements
- Relevant tertiary qualifications (Diploma, Certificate or Degree) or equivalent experience.
- Current (or capacity to obtain) Police Check, Working With Children Card, and relevant clearances.
- Proficiency with data management systems and Microsoft applications.
Why Join Us?
This is an opportunity to contribute directly to housing stability and tenant rights while working in a professional, values-driven environment. You will be part of a collaborative and supportive team committed to social justice and community impact.
Contact: Melissa.Jacquier@twrecruitment.com.au for more information
