Job Description
THE ORGANISATION
This well-regarded not-for-profit organisation is committed to reducing disadvantage and strengthening communities by providing safe, affordable housing and support services. With a focus on empowering individuals and fostering inclusive communities, they deliver tenancy management and housing programs across multiple locations in Victoria. Each year, they support thousands of people experiencing or at risk of homelessness, helping them to establish and sustain secure tenancies. More than just a housing provider, they are a values-driven organisation that invests in innovation, partnerships and their people to create thriving communities. For employees, this means working in a supportive, collaborative environment where you can grow your career while making a meaningful impact every day.
THE ROLE
As the Tenancy Program Manager - Housing, you will provide strong, visible leadership across a portfolio of housing teams. Reporting to the Senior Operations Manager, you'll oversee tenancy services, support and coach team leaders, and ensure compliance with the Residential Tenancies Act. You'll also play a key role in managing escalated matters, including representation at VCAT, while embedding a culture of collaboration, accountability and service excellence.
SKILLS & EXPERIENCE REQUIRED
Experience working with a Not-For-Profit organisation is an absolute must to be considered for this role.
- Proven leadership experience, ideally managing through team leaders in a housing, tenancy, property management, or community services environment
- Strong knowledge of the Residential Tenancies Act and experience in VCAT representation
- Ability to develop, mentor and empower leaders to drive team capability and performance
- Strong stakeholder engagement, communication and problem-solving skills
- High levels of resilience, adaptability, and a commitment to trauma-informed practice
BENEFITS
- Attractive salary up to $142K (including superannuation), plus access to salary packaging of up to $15,900 tax-free and meal/entertainment benefits
- Generous leave entitlements - 5 weeks annual leave, monthly RDOs, 17.5% leave loading, paid parental leave, and the option to purchase additional leave
- Flexibility and balance with hybrid working, floating public holidays, and car parking available
- Health and wellbeing support including free flu shots and a 24/7 Employee Assistance Program for you and your immediate family
- Career growth and impact through secondments, development opportunities, and meaningful work that truly makes a difference
TRADEWIND AUSTRALIA AND THE ORGANISATIONS WE REPRESENT ARE PROUD TO BE EQUAL OPPORTUNITIES EMPLOYERS.
*The Employer considers gender a genuine occupational qualification for this position under Section 27 (2), (c), (e) and (g) of the Equal Opportunity Act 1984 and so we ask that only female/male applicants apply
*Tradewind considers that being of Aboriginal or Torres Strait Islander descent is a genuine occupational requirement as outlined in section 25 of the Anti-Discrimination Act (1991) and permitted as a 'special measure' under section 8 of the Racial Discrimination Act 1975 (Cth) and by articles 1(4) and 2(2) of the International Convention on the Elimination of All Forms of Racial Discrimination.
