Job Description
Business Manager- NDIS
Pay: $140k + super (experience-based)
Location: Brisbane QLD (hybrid available)
Employment Type: Full-time
Tradewind Australia is partnering with a well-established NDIS provider to recruit an experienced and values-driven Business Manager. This senior leadership role is responsible for growing and leading high-quality plan management services, strengthening operational performance, and ensuring participants receive the support they need to navigate the NDIS, optimise their funding, and achieve their individual goals.
This is a pivotal opportunity to shape service delivery, lead a multidisciplinary team, and drive sustainable growth within a purpose-led organisation.
About the Role
As Business Manager, you will provide strategic leadership and operational oversight of the plan management function, with accountability for service quality, growth, compliance, and financial performance. You will build a high-performing team, strengthen systems and processes, and develop a national growth strategy focused on participant retention, acquisition, and market expansion.
You will work closely with internal leaders and external stakeholders to ensure participant-centred, compliant, and high-quality NDIS Plan Management services are delivered consistently.
Benefits:
* Competitive salary + super (experience-based)
* Hybrid work options with offices in Bundaberg or Brisbane
* Monthly RDOs (12 additional days of leave per year)
* Flexible work arrangements to support work-life balance
* Wellness initiatives and 24/7 access to the Sonder wellbeing app
* Employee rewards hub with savings and cashback on everyday purchases
* Genuine opportunities for career growth and progression
* Employee recognition programs (e.g., Employee of the Month, service awards)
Key Responsibilities
* Provide strategic leadership and operational oversight of the team
* Lead recruitment, onboarding, and capability development to ensure workforce capacity and performance
* Establish, monitor, and report on KPIs to drive service quality, growth, and participant retention
* Ensure compliant, timely, and participant-centred service delivery aligned with NDIS guidelines and quality standards
* Oversee financial management, including budgets, forecasting, and risk management
* Build and maintain strong relationships with participants, families, service providers, regulators, and key stakeholders
* Design and execute growth strategies to support national expansion and market presence
What You'll Bring
Essential
* Extensive experience in the disability sector, particularly NDIS Plan Management and/or Support Coordination
* Demonstrated people leadership and team management experience
* Strong financial acumen, including budget management and forecasting
* Sound knowledge of NDIS legislation, guidelines, and best-practice service delivery
* Excellent communication and stakeholder engagement skills
* Strong problem-solving and decision-making capability
* Commitment to upholding the rights, inclusion, and participation of people with disability
* Ability and willingness to travel within Queensland and interstate as required
Desirable
* Tertiary qualification in Business, Community Services, Health Services, or a related field
* Experience leading growth strategies or scaling services in a regulated environment
About Tradewind Australia
Tradewind Australia is a multi-award-winning recruitment agency, recognised nationally for delivering exceptional candidate experience across the education, social and community services sectors.
We partner with leading organisations across Australia to connect skilled professionals with roles that align with their values, strengths, and long-term career goals.
What sets Tradewind apart:
* Winner of multiple Candidate Experience Awards
* Specialist consultants with deep sector expertise
* Tailored support throughout the entire recruitment process
* Insight into organisational culture, leadership, and role expectations
* Transparent communication and ongoing post-placement care
We focus on supporting people, not just filling jobs.
Apply Now
If you're a senior leader in NDIS Plan Management seeking a confidential opportunity to step into a strategic, high-impact Business Manager role, we'd love to hear from you.
Please apply with your CV and a short cover letter, or Melissa.Jacquier@twrecruitment.com.au or 1800 572 358 for a confidential discussion.
Commitment to Child Safety, Inclusion and Equal Opportunity
Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse communities.
All successful applicants will undergo reference checks, identity verification and relevant compliance checks in line with organisational requirements.
