Job Description
Domestic & Family Violence Case Manager (Permanent)
Location: Regional NSW (open to 4 days a week or full-time)
Classification: SCHADS Level 4
Reports to: Program Coordinator
Employment Type: Permanent
About the Organisation
We are a mission-focused, community-based service committed to ensuring safety and long-term wellbeing for women and families affected by domestic and family violence (DFV). Rooted in principles of compassion, respect, and empowerment, we actively promote inclusion, individuality, and trauma-informed practice in all that we do.
The Opportunity
We're seeking a capable and compassionate Case Worker to join our regional support team in a permanent capacity. This role offers meaningful engagement with clients impacted by DFV, providing direct support, safety planning, and case coordination within a trauma-informed, strengths-based framework.
The position is structured for four working days per week on a hybrid basis (on-site), offering flexibility and autonomy. You'll be part of a collaborative team that values sustainability and peer support.
Why This Role Exists
This locum position has been restructured to better align with the broader organisational vision and improve regional service delivery. It now benefits from an enhanced support network, consistent supervision, and clear lines of communication within a more integrated team structure.
Key Responsibilities
Deliver immediate crisis intervention for individuals experiencing DFV
Conduct risk and safety assessments tailored to client needs
Implement case management plans that include referrals, advocacy, and coordination of supports
Engage in therapeutic and strengths-based practices
Maintain accurate, confidential client records using a digital case management system
Collaborate with community networks and referral partners
About You
Tertiary qualifications (or working towards) in Social Work, Psychology, Community Services, however if you have suitable experience we encourage you to still apply
Demonstrated experience in family violence, child protection, or related social services
Strong knowledge of DFV dynamics, legal processes (e.g., safety planning, protective orders), and risk frameworks
Excellent communicator with the ability to build trust and rapport quickly
Self-directed, organised, and able to navigate complex client needs
Proficient with Microsoft Office and client systems
Holds a valid Driver's Licence and Working With Children Check (or willingness to obtain) - there will be community outreach travel involved in this role
Highly Regarded
Experience in therapeutic or trauma-informed case work
Applicants with lived experience are strongly encouraged to apply
Familiarity with structured risk assessment tools (e.g., DVSAT or similar)
What We Offer
Permanent role - can offer 4 days or 5 days a week
Hybrid work model
Supportive team culture grounded in reflective practice
Regular supervision and access to wellbeing support (EAP)
Independence in your role with a strong backing of peer support
Our Values
We believe in social justice, equity, and authentic care. You will thrive in this role if you:
Are values-driven and mission-aligned
Want to work with a team that trusts and respects your expertise
Are resilient and committed to creating safer futures for others
Seek a workplace where your voice and lived experience are genuinely valued
Inclusion Statement
We actively welcome applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural backgrounds, LGBTQIA+ communities, and those with lived experience of DFV or related challenges.
