Job Description
Crisis Support Worker (Men's Hostel)
Pay:
* Casual: $49.70 per hour + penalty rates
* Full-time: $40.42 per hour + super + salary packaging
Location: Toowoomba, QLD
Employment Type: Two vacancies available - Casual and Permanent Full-time
Shifts:
* Casual: Mon-Sun | 6:00am-2:00pm or 2:00pm-10:00pm
* Full-time: Rotating roster (flexibility required across a 7-day roster)
Tradewind Australia is recruiting Crisis Support Workers for a respected homelessness service in Toowoomba. Two opportunities are available in the same program/team: a casual option for short-notice shifts and a permanent full-time position for someone seeking stability and ongoing impact.
In this role, you'll support men experiencing or at risk of homelessness through end-to-end support from intake to exit. You'll deliver case management, advocacy, referrals and goal planning to help clients access safe, affordable, stable accommodation and build the skills to sustain it.
You'll work autonomously at times, but you'll always be part of a tight, supportive crew.
Benefits
Casual (short-term shifts)
* $49.70/hr + penalty rates
* Mon-Sun shifts available: 6:00am-2:00pm or 2:00pm-10:00pm
* Quick pay cycles and flexible availability
Permanent Full-time (38 hours/week)
* $40.42/hr + super + salary packaging
* Rotating roster across a 7-day roster
* Work with purpose in a values-led organisation
* Access to EAP and supportive team culture
Key Responsibilities
* Provide holistic end-to-end client support from intake through to exit
* Undertake strengths-based assessments, risk assessments and safety planning
* Develop and review client-centred case plans in line with policy and program requirements
* Deliver case management, advice, referrals, and advocacy using specialist homelessness databases
* Support clients to build independence, self-reliance and connection to community supports
* Provide practical and emotional support that is proactive, persistent, reliable and respectful
* Maintain timely, accurate documentation and reporting in the relevant database
* Contribute to WHS compliance, a safe workplace culture and continuous improvement
* Additional duties (as required by program), may include:
* Tenancy tasks (agreements, payments, inspections)
* Facility support (housekeeping, food prep with food safety standards)
* Reception/admin tasks and property/maintenance reporting
What You'll Bring
Essential
* Cert III (minimum) in Community Services or related field
* Experience in homelessness support, crisis accommodation, or relevant crisis-response support
* Calm, trauma-aware practice with strong boundaries and dignity-first approach
* Strong advocacy skills and respect for confidentiality
* Effective communication, time management, and risk awareness
* Ability to work unsupervised at times and contribute positively in a team
* Current Police Check and current Driver's Licence
Desirable
* Knowledge of legislation/guidelines relevant to Specialist Homelessness Services
* Experience supporting adults with complex needs and tenancy sustainment work
* COVID-19 vaccination is recommended (not mandatory)
About Tradewind Australia
Tradewind Australia is a multi-award-winning recruitment agency, recognised nationally for delivering exceptional candidate experience across the education, social and community services sectors.
We partner with leading organisations across Victoria to connect skilled professionals with roles that align with their values, strengths and long-term career goals.
What sets Tradewind apart:
- Winner of multiple Candidate Experience Awards
- Specialist consultants with deep sector expertise
- Tailored support throughout the entire recruitment process
- Insight into organisational culture, leadership and role expectations
- Transparent communication and ongoing post-placement care
We focus on supporting people, not just filling jobs.
Apply Now
If you're friendly, steady under pressure, and the kind of person who can juggle a kettle, a crisis plan and a database login let's talk.
Please apply with your CV, or email Melissa.Jacquier@twrecruitment.com.au for questions.
Commitment to Inclusion and Equal Opportunity
Tradewind Australia is committed to safety, wellbeing and inclusion. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.
All successful applicants will undergo reference checks, identity verification, and further compliance checks relevant to the role and client group.
