People and Workplace Services Manager (PAWS)

Job Title: People and Workplace Services Manager (PAWS)
Contract Type: Permanent
Location: Melbourne CBD, Victoria, Australia
Industry: Corporate Services
Salary: AU$125000.00 - AU$136000.00 per annum + Salary Packaging + Super
Start Date:
Reference: BBBH325349_1720314426
Contact Name: Sarah Ingram
Contact Email:
Job Published: Jul 07, 2024

Job Description

About the Role:
This role will lead the People and Workplace Services team (7 staff) which consists of Human Resources, Business Support, Properties and Vehicle Maintenance.

The position plays a critical role by introducing new and different perspectives and practices; in relation to operations, leadership, culture and capability.

You will be joining at a pivotal time to continue the design and delivery of our systems and strategy.

Key duties:

  • Support the Chief Executive Officer and leadership team to develop and implement strategic and operational business (incorporating Human Resources, Business Support, and Vehicle and Property Management).
  • Provide leadership to a diverse and skilled team that involves a mixture of day to day operations along with strategic projects.
  • To manage the day to day HR function which includes generalist advice across all portfolios to staff and managers.
  • Lead the development and delivery of the Workforce Development and Capability Framework (WDCF).
  • In combination with the WDCF, lead the development and delivery of the Learning and Development Framework.
  • Lead the delivery and integration of Employment Hero, the new Human Resource Information System.
  • Oversee the effective administration of the PAWS processes such as planning, policy review, data collection, including continuous quality improvement to ensure effective implementation of projects and systems.
  • In collaboration with the organisational leadership team, ensure that policies and operational guidelines remain relevant for effective use for front line service delivery.
  • Organise and engage the PAWS team in a range of continuous quality improvement processes, including the development of an annual PAWS operational plan to effectively guide the operation of the service.
  • Participate in the leadership group and ensure that PAWS operates in line with the strategic plan.

Skills & Experience:

- Experience leading a varied and multi-skilled operational team.

- Experience leading a generalist HR function in a large organisation.

- Experience partnering with a senior leadership team to deliver on operations and strategy.

- Demonstrated experience or knowledge and willingness to deliver a Workforce Development and Capability Framework.

- Demonstrated experience or knowledge and willingness to deliver a Learning and Development Framework.

- Demonstrated ability to apply contemporary management and leadership approaches for service delivery, including supporting staff, in a complex context.

- A record of success in leadership and managing people, and highly developed interpersonal skills.

- Demonstrated experience in administration, financial and program management, along with writing funding proposals and reports.

- An understanding of supporting staff working cross culturally and with a high level of trauma content.

- Demonstrated capacity to implement strategic organisational change as required.

- Ability to work with minimal supervision and balance competing demands in a complex environment.

- Demonstrated high level written communication skills.

- Excellent interpersonal and communication skills across diverse groups, including demonstrated ability to work in partnership with all staff and pursuing aims set by the Directors.

- Comprehensive computer skills.


Experience living and working in remote Australia is desirable.

You will also have or be willing to undergo a Working with Children Check and a Police Check.

How to apply:

Email your resume to Sarah Ingram at

For any queries regarding the position or application process, contact Sarah Ingram on (03) 9087 1020.


We welcome applications from people who reflect the diversity of the organisations we partner with, and the people they support. We encourage people of Aboriginal and Torres Strait Islander background and people with disability and lived experience to apply.

*The Employer considers gender a genuine occupational qualification for this position under Section 27 (2), (c), (e) and (g) of the Equal Opportunity Act 1984 and so we ask that only female applicants apply