Job Description
Program Coordinator - Domestic and Family Violence Program
Department: Service Delivery
Location: Regional NSW
About the Role
We are seeking an experienced and values-driven Coordinator, Domestic and Family Violence (DFV) Programs to lead the coordination and delivery of specialist DFV services across a regional NSW catchment.
Working closely with the General Manager and service delivery teams, this role provides leadership to ensure high-quality, safe, and trauma-informed client services. The Coordinator will drive continuous improvement in case management practice, oversee program performance and funding requirements, and maintain a small, active caseload to model best practice.
This is a hands-on leadership role for someone passionate about women's safety, social justice, and strengthening community responses to domestic and family violence.
Key Responsibilities
Program and Practice Leadership
Lead and manage a team of specialist DFV caseworkers, including remote staff
Oversee the implementation and continuous review of the case management framework
Ensure high-quality, trauma-informed, strengths-based and intersectional feminist practice
Maintain a small caseload to support service delivery and demonstrate best practice
People Leadership
Provide mentoring, coaching and supervision through one-to-one meetings, group training and reflective practice
Foster a safe, inclusive and high-performing team culture
Set and uphold exceptional professional and ethical standards
Quality, Data and Compliance
Ensure the integrity and quality of client data and reporting
Prepare program reports as required by funding bodies
Monitor and review contracts, funding and service agreements to ensure targets are met
Ensure compliance with organisational policies, procedures, and WH&S requirements
Strategy, Partnerships and Resources
Build and maintain strong working relationships with community partners and stakeholders
Contribute to funding submissions, tenders and service development initiatives
Plan and manage resources in collaboration with the General Manager to achieve budget outcomes
Promote continuous improvement across service delivery and operations
About You
You are a collaborative and inclusive leader with strong practice expertise in domestic and family violence. You are confident balancing people leadership, service quality, compliance, and strategic thinking - and you are deeply committed to social change.
You will bring:
Relevant tertiary qualifications in Social Work, Psychology, or extensive experience coordinating DFV services
Strong knowledge of DFV service delivery and funding environments
Demonstrated experience leading trauma-informed, strengths-based case management
Proven ability to mentor, coach and empower multidisciplinary teams
Experience building partnerships to enhance service delivery
Strong stakeholder engagement skills and experience contributing to funding or tender submissions
High levels of integrity, initiative and accountability
A demonstrated commitment to women's rights, equality and systemic change
- Previous experience in a team leader or management role
Role Requirements
The successful applicant will be required to hold, or be willing to obtain:
A valid National Police Check
A state-based Working with Children Check
A current Driver's Licence
Completion of a medical declaration
