Job Description
About the role:
The Extended Post Care Service (EPCS), supports young people transitioning out of the child protection system at the age of 18 across the Brisbane region. The program offers intensive, one-on-one case management through an assertive outreach model, focusing on enhancing independent living skills for those with complex backgrounds and limited support. Financial support is a key component, helping young adults manage the costs of independent living and strengthening their financial decision-making skills in line with their transition goals.
The Program Manager role is a front line-management role, part of the Community Services leadership team. As a Manager, we believe in leading teams through showing and doing, not delegating and micro-managing. We utilise a coaching approach to management that supports staff to achieve excellence with clients through side-by-side in-field mentoring and coaching, growing staff practice skills, professionalism, stakeholder influencing, and personal organisation. As a leadership team, and front-line Manager, we are focused on client impact above anything else. Client impact in a manager role means we utilise data in a safe and supportive way to identify team case management quality, engage clients across the service to ensure our follow-through and client satisfaction, and proactively harness client feedback to make improvements as a team.
We support young adults between the ages of 18 and 21 to:
- Access and maintain safe, secure and affordable housing as a priority
- Connect or maintain connections to family, culture, Country and community
- Access education and training opportunities and find employment
- Learn budgeting and other independent living skills
- Access stable income or financial support to meet the cost of living
- Improve health and wellbeing
- Access other resources and services, including specialist services for complex support needs
- Link with opportunities that promote independence
- Attend appointments and connect with formal or informal support networks (mentors or other safe community members)
- Work through barriers associated with experiences in the care system or difficulties engaging with formal supports
Requirements of the role:
- Degree Qualification+ Moderate Experience: Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.
OR
- Diploma + High Experience: Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.
- Theoretical and Technical Practice: Demonstrated ability to apply and critique child safety and social work theoretical frameworks of practice, implementing client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions.
- Legislative Knowledge and Command: Ability to critique and problem solve related legislative gray zones, while managing organisational and child harm risks. Demonstrated ability to integrate knowledge across different business units, ensuring the fair treatment and voices of family's are promoted, while managing child harm risks.
- Managerial: Demonstrated knowledge and experience in large team management, including directing staff workflow and client quality, leading and integrating corporate business functions across team. Forward plan operational constraints, team culture, and forecasting 18-month operational change priorities.
- Communicating and Influencing Teams and External Stakeholders: Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schools, Hospitals etc.). Motivate a strong team working culture and sustain behaviour change by influencing others.
We look forward to receiving your application and have a full and detailed PD available should you require further information.
