Job Description
Administration/ Rostering Officer (Disability & Community Services)
Pay: SCHADS Level 3 + super
Location: Brisbane
Employment Type: Full-time | Monday-Friday 8:30am-5:00pm
Tradewind Australia is partnering with a growing disability support organisation to recruit a highly organised and proactive Administration/ Rostering Officer. This is a fast-paced, high-volume role suited to someone with a strong administrative background who thrives under pressure and enjoys problem-solving in real time.
If you're a go-getter who can juggle competing priorities, manage hundreds of emails daily and keep rosters running smoothly, this could be the role for you.
About the Role
As Administration/ Rostering Officer, you'll be responsible for coordinating and maintaining accurate staff rosters to ensure participants receive consistent, high-quality support. You'll work closely with Case Managers and operational leaders to ensure shifts are filled quickly, cost-effectively and in line with SCHADS Award requirements.
This role sits at the operational heart of the service - balancing workforce availability, staff contracts, compliance obligations and participant needs in a busy NDIS environment.
Expect a high-volume inbox (300-400 emails daily), tight deadlines and a team that relies on your accuracy and efficiency.
Benefits:
- SCHADS Level 3 $76 000-$82,000 per annum (depending on experience) + super
- Full-time, stable weekday hours (8:30am-5:00pm)
- Fast-paced, team-oriented environment
- Opportunity to further develop workforce planning skills
- Work within a purpose-driven disability support service
Key Responsibilities
- Manage a high-volume inbox (300-400 emails daily), triaging, prioritising and responding within tight timeframes
- Provide high-level administrative support to the rostering and operations team, ensuring accuracy across all workforce data
- Maintain and update staff records, availability, compliance documentation and system information
- Audit and verify timesheets for payroll, ensuring attention to detail and Award compliance
- Liaise with managers and support staff to resolve queries, adjust schedules and maintain smooth service delivery
- Interpret and apply SCHADS Award requirements to support compliant workforce coordination
What You'll Bring
Essential - Minimum 2 years' experience in rostering, scheduling or workforce coordination
- Strong administrative background with high attention to detail
- Demonstrated ability to manage competing priorities in a fast-paced environment
- Experience interpreting the SCHADS Award (or similar industrial instruments)
- High-level computer literacy across rostering systems and Microsoft Office
- Current Class C Driver's Licence
- Working with Children Check (Blue Card)
- NDIS Worker Screening (as required)
Desirable - Experience in disability, community services or NDIS-funded programs
- Payroll or timesheet auditing experience
- Strong understanding of workforce cost management and overtime control
About Tradewind Australia
Tradewind Australia is a multi-award-winning recruitment agency, recognised nationally for delivering exceptional candidate experience across the education, social and community services sectors.
We partner with leading organisations across Australia to connect skilled professionals with roles that align with their values, strengths and long-term career goals.
What sets Tradewind apart: - Winner of multiple Candidate Experience Awards
- Specialist consultants with deep sector expertise
- Tailored support throughout the entire recruitment process
- Insight into organisational culture, leadership and role expectations
- Transparent communication and ongoing post-placement care
We focus on supporting people, not just filling jobs.
Apply Now
If you're an organised, solutions-focused Rostering Officer who can confidently manage high-volume scheduling in a disability support environment, we'd love to hear from you.
Please apply today with your CV and a short cover letter or contact Melissa.Jacquier@twrecruitment.com.au or on 1800 572 358 for more information.
Commitment to Child Safety, Inclusion and Equal Opportunity
Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.
All successful applicants will undergo reference checks, identity verification and Working with Children Check and further compliance requests pending the organisation's requirements.
