Job Description
Are you a values-driven mental health leader with a passion for inclusive, client-centred care?
Join this exciting new program in a well established progressive not-for-profit that's making a real difference in mental health, alcohol and other drugs (AOD), and suicide prevention support. This is your opportunity to lead a passionate team, influence care pathways, and strengthen outcomes for diverse communities.
About the role
As the Senior Coordinator - Stepped Care, you'll provide day-to-day leadership, mentoring, and clinical oversight to a small team. You'll guide complex decision-making, promote trauma-informed and culturally safe care, and drive collaboration with key stakeholders and service partners across the Better Connect network. Your leadership will shape holistic, stepped care responses that reflect best practice and genuinely improve lives.
Key responsibilities
Lead, support and develop a dedicated team of Stepped Care Coordinators
Ensure high-quality assessment, brief intervention, and continuity of care
Drive clinical governance, compliance, and continuous improvement
Facilitate collaborative planning with multidisciplinary teams and lived experience workers
Represent the program in sector forums and support strengthened referral pathways
Role Requirements:
- Extensive experience across mental health settings and knowledge of relevant systems, legislation, and care coordination for underserved groups
Proven leadership and clinical governance experience
A strong commitment to trauma-informed practice and cultural safety within a person-centred model
Experience delivering high-quality client engagement across AOD, mental health and suicide prevention services
Comfort with inbound/outbound call environments and delivering brief interventions
Proven success in achieving KPIs within community or primary health settings
Excellent interpersonal, mentoring and team leadership skills
Proficiency in client management systems such as TrakCare and Fixus
Additional requirements:
- Tertiary qualifications in Social Work, Health, or a related field
- QLD Open Driver's Licence
- Valid Working with Children check for QLD
Why work with us?
A purpose-driven, supportive team culture where people are valued
Flexible working arrangements and a focus on wellbeing
Generous NFP salary packaging options
Opportunities for innovation, advocacy, and sector influence
A role where your leadership creates meaningful change - every day
If this role sparks your interest and you are ready to make a lasting impact in your community, we encourage you to apply and be part of something truly meaningful.
We look forward to receiving your application
