Job Description
Are you a compassionate leader with a passion for delivering person-centred services within the NDIS framework? Tradewind Australia is proud to partner with a highly respected not-for-profit organisation in Narre Warren seeking a skilled Team Leader - Plan Management to join their dedicated team.
This is an exciting leadership opportunity to drive excellence in NDIS plan management by leading a diverse and experienced team of Plan Managers.
You will play a key role in ensuring high-quality, compliant and person-focused financial services for participants while supporting a hybrid and remote workforce with empathy and professionalism.
Key Responsibilities
- Lead and support a multidisciplinary team of Plan Managers to deliver consistent high-quality support to NDIS participants
- Oversee the daily operations of the plan management function ensuring alignment with NDIS guidelines and organisational policies
- Act as a subject matter expert providing guidance on complex plan management issues
- Monitor and report on team workloads, KPIs and performance metrics to ensure optimal outcomes
- Collaborate with leadership to implement continuous service improvements and operational efficiencies
- Ensure accurate processing of invoices, budget reconciliation and financial tracking
- Manage workflows, team communication and performance within a remote or hybrid work environment
About You
You are a values-driven leader with a deep understanding of the NDIS and a strong background in finance or community services. You bring empathy, resilience and clear communication to your team helping them thrive in a flexible and supportive environment.
Key Selection Criteria
- Bachelor's degree in Finance, Commerce, Community Services or a related field
- Minimum 2 years' experience in NDIS-related roles
- At least 2 years in a finance or financial management position
- Membership with a relevant professional body (ATMA, AAT, CBK, ABAL, CPA, ICB, IPA, CAANZ) highly regarded
- Strong knowledge of NDIS plan management rules and best practices, highly regarded
- Demonstrated leadership or supervisory experience ideally managing remote or hybrid teams
- Excellent interpersonal, communication and organisational skills
- High attention to detail and strong problem-solving abilities
- Proficiency in financial and client management systems (experience with NDIS platforms preferred)
Why Apply Through Tradewind Australia?
Tradewind Australia is a trusted recruitment partner across the Social, Community, Aged Care and Disability sectors. We work with government, private and not-for-profit organisations to place skilled professionals in meaningful roles that make a real impact.
Apply Now
Take the next step in your career and lead a team that is passionate about empowering individuals through the NDIS. Submit your application today.
