Job Description
Workforce Operations Administrator
Pay: $48.32 per hour + super
Location: Offices available in Beenleigh, Capalaba, Ipswich, Spring Hill, Bundaberg, or Manunda
Employment Type: Full-time | 3-Month Contract (Locum)
Tradewind Australia is partnering with a well-established community services provider to recruit an experienced Workforce Operations Administrator for a 3-month locum contract. This is a high-volume, fast-paced role suited to a strong administrator who thrives under pressure and can confidently manage competing priorities.
If you're a go-getter who enjoys solving problems in real time, keeping systems accurate, and ensuring frontline services run without disruption - this role will keep you engaged.
About the Role
As the Workforce Operations Administrator, you will be responsible for maintaining accurate and timely data entry and admin suport, to ensure uninterrupted service delivery across disability and community programs.
You'll manage high-volume inbox traffic (300-400 emails daily), quickly and efficiently respond to urgent admin requests, and support other administration functions, like data entry, as required. This role is critical to keeping services running smoothly and supporting frontline teams.
This is an office-based role working 8:30am - 5:00pm, Monday to Friday, during peak operational hours.
Benefits:
* SCHADS Level 3 ($48.32 per hour) + super
* 3-month contract with immediate start
* Fast-paced, high-responsibility role
* Exposure to a large-scale disability and community services operation
* Supportive leadership team
Key Responsibilities
* Manage a high-volume rostering inbox and flag and direct urgent workforce matters
* Maintain accurate data entry within rostering systems
* Liaise with managers and case teams to ensure workforce coverage aligns with client needs
* Respond to employee roster enquiries in a timely and professional manner
What You'll Bring
Essential
* Strong administrative background, ideally within rostering or workforce coordination
* Experience working in a fast-paced, high-volume environment
* Exceptional attention to detail and data accuracy
* Confidence managing competing priorities and time-sensitive tasks
* Strong computer literacy and rostering system experience
* Current driver's licence
* Working with Children Check and relevant screening checks
Desirable
* Experience within disability, community services or NDIS environments
* Prior experience auditing timesheets or supporting payroll processes
About Tradewind Australia
Tradewind Australia is a multi-award-winning recruitment agency, recognised nationally for delivering exceptional candidate experience across the education, social and community services sectors.
We partner with leading organisations across Australia to connect skilled professionals with roles that align with their values, strengths and long-term career goals.
What sets Tradewind apart:
* Winner of multiple Candidate Experience Awards
* Specialist consultants with deep sector expertise
* Tailored support throughout the entire recruitment process
* Insight into organisational culture, leadership and role expectations
* Transparent communication and ongoing post-placement care
We focus on supporting people, not just filling jobs.
Apply Now
If you're an experienced Workforce Operations Administrator who thrives in high-volume environments and can confidently manage shifting priorities, we would love to hear from you. Please apply today with your CV and a short cover letter or contact Melissa.Jacquier@twrecruitment.com.au or on 1800 572 358 for more information.
Commitment to Child Safety, Inclusion and to be an equal opportunities employer
Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities. All successful applicants will undergo reference checks, identity verification and Working with Children Check and further compliance requests pending the organisation's requirements.
