Job Description
AOD Client Outcome Facilitator
Pay: $36.16 per hour + shift loading + super
Location: Cairns
Employment Type: Perm PT shift-based
Tradewind Australia is partnering with a respected, well-known not-for-profit organisation to recruit a compassionate and driven Client Outcome Facilitator also known as a Alcohol and Other Drugs support worker. This is an opportunity to do meaningful, hands-on work supporting individuals through complex life circumstances - helping people rebuild stability, confidence and connection.
If you're someone who values relationships, advocacy and practical impact, this role allows you to see the difference your work makes every day.
About the Role
As a Client Outcome Facilitator, you will provide holistic, end-to-end case management, advocacy and practical support to clients engaged in the AOD program. You'll walk alongside people at different stages of their journey - listening, supporting, problem-solving and helping them move toward greater independence and wellbeing.
This role is ideal for someone who enjoys variety, relationship-based work and real-world impact, while working within clear frameworks, policies and service agreements.
Benefits
- Employment with a large, respected not-for-profit organisation
- Varied shifts with applicable shift loading
- Supportive, values-driven team and meaningful work
Key Responsibilities
- Provide holistic, end-to-end case management and client support, tailored to individual needs across the client journey
- Conduct initial and ongoing client assessments, including screening, risk assessment and safety planning where required
- Develop, implement and regularly review client-centred case management plans in line with organisational policies
- Deliver practical and emotional support that builds confidence, life skills and independence
- Provide advocacy, information and referral support, helping clients access services and strengthen community connections
- Maintain accurate documentation and professional practice, contributing to a safe, compliant and high-quality service environment
What You'll Bring
Essential
- Minimum Certificate III in Community Services or a related qualification
(or AOD tertiary qualification within drug and alcohol programs) - Experience in support work, case management or a similar community services role
- A strong understanding of client-centred practice, risk management and confidentiality
- Excellent communication, organisation and relationship-building skills
- A genuine commitment to advocacy, dignity and respect for people experiencing disadvantage
Desirable
- Experience working in community services, AOD, rehabilitation or aftercare settings
- Confidence working within structured programs, policies and guidelines
- A passion for working with people
About Tradewind Australia
Tradewind Australia is a multi-award-winning recruitment agency, recognised nationally for delivering exceptional candidate experience across the education, social and community services sectors.
We partner with leading organisations across Victoria to connect skilled professionals with roles that align with their values, strengths and long-term career goals.
What sets Tradewind apart:
- Winner of multiple Candidate Experience Awards
- Specialist consultants with deep sector expertise
- Tailored support throughout the entire recruitment process
- Insight into organisational culture, leadership and role expectations
- Transparent communication and ongoing post-placement care
We focus on supporting people, not just filling jobs.
Apply Now
If you're looking for a role where your work has purpose, where you can support people through real change and be part of something bigger, we'd love to hear from you.
Apply today with your resume. Contact Taz at Tradewind Australia if you have any questions 1800 572 358
Commitment to Child Safety, Inclusion and to be an equal opportunities employer
Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.
All successful applicants will undergo reference checks, identity verification and Working with Children Check and further compliance requests pending the organisation's requirements.
